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What People want to know

Frequently Asked Questions

Franklink is your AI career co-pilot for university students. We unify fragmented career resources—career services, alumni databases, club events, research opportunities—into one intelligent system that highlights valuable opportunities and connects you with the right people to accelerate your path to dream companies.

Franklink is designed specifically for university students who want to break into their dream companies. Whether you're seeking internships, full-time opportunities, research positions, or mentorship, our platform ensures you never miss opportunities because of weak networks or inefficient outreach.

Getting started is simple: 1) Sign up with your university email, 2) Tell us your career goals and interests, 3) Our AI finds relevant alumni and professionals, 4) Review and send personalized messages, 5) Track responses and build meaningful connections.

Franklink automates the research and personalization process that typically takes hours. Our AI analyzes profiles, finds commonalities, and crafts authentic messages at scale. You get higher response rates (3x more) while saving 20+ hours monthly compared to manual outreach.

Most users see their first responses within 24-48 hours. Within the first week, you'll typically receive multiple positive responses and connection requests. Long-term relationship building happens over weeks and months as you nurture these initial connections.

Our AI analyzes your career goals, academic background, and interests to search through extensive alumni databases and professional networks. We match you with people based on industry relevance, career path similarity, and mutual connections for the highest likelihood of meaningful engagement.

Our AI crafts personalized messages by researching each recipient's background, recent activities, and shared interests. Each message feels authentic and relevant, mentioning specific details that show genuine interest rather than generic outreach templates.

Absolutely! You have full control over every message. Our AI generates personalized drafts, but you can review, edit, and approve each one before sending. This ensures your personal voice comes through while benefiting from AI-powered research and personalization.

Our dashboard provides comprehensive analytics including response rates, engagement metrics, and relationship progression. You can track conversations, set follow-up reminders, and see which approaches work best for your networking goals.

We offer flexible plans for different needs: a Free tier for basic networking (5 messages/month), Student Pro ($19/month) with unlimited messages and advanced features, and Team plans for career centers and organizations. All plans include our AI matching and message personalization.

Yes! We offer a 7-day free trial for all paid plans, and students get 50% off with valid .edu email verification. We believe in making professional networking accessible to all students, regardless of financial situation.

Absolutely. You can upgrade, downgrade, or cancel your plan at any time with no long-term commitments. Changes take effect at your next billing cycle, and you'll maintain access to paid features until then.

Student Pro includes unlimited AI-powered messages, advanced analytics, priority matching, conversation tracking, follow-up reminders, LinkedIn integration, and priority customer support. Perfect for active job seekers and career-focused students.

We use enterprise-grade encryption and security measures to protect your data. Your personal information is never shared with third parties without consent, and all communications are encrypted. We comply with GDPR, CCPA, and other privacy regulations.

We collect profile information you provide, networking preferences, message performance data, and basic usage analytics. This data helps improve our AI matching and personalization. You can export or delete your data at any time through your account settings.

No. Messages appear to come directly from your personal email or LinkedIn account. There are no Franklink signatures or indicators that reveal you're using our platform. Your networking appears completely natural and authentic to recipients.

Yes, we use two-factor authentication, secure login protocols, and monitor for suspicious activity. You'll receive notifications of any login attempts, and can revoke access from any device. Your account data is backed up and protected against breaches.

We offer multiple support channels: in-app chat support, email help@franklink.com, comprehensive documentation, video tutorials, and for Pro users, priority phone support. Our team typically responds within 2-4 hours during business days.

Yes! Every new user gets a personalized onboarding session, access to our video tutorial library, and networking best practices guide. We also offer optional 1-on-1 coaching sessions to help you maximize your networking results.

Our team will review your profile, messages, and targeting to identify improvement opportunities. We provide personalized recommendations and can adjust your AI settings. Most users see improved results within a week of optimization.

We love user feedback! Use our in-app feedback feature, email us at feedback@franklink.com, or join our user community forum. We regularly implement user suggestions and provide updates on requested features through our product roadmap.

Still got questions?

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